AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
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Title
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
Authors
Keywords
Dialogic chatbot communication, Engagement-facilitating AI technologies, Chatbot use satisfaction, Social media engagement, Purchase intention, Price premium
Journal
COMPUTERS IN HUMAN BEHAVIOR
Volume -, Issue -, Pages 107329
Publisher
Elsevier BV
Online
2022-05-12
DOI
10.1016/j.chb.2022.107329
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