How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?

Published 2020 View Full Article

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Title
How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?
Authors
Keywords
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Journal
Sustainability
Volume 12, Issue 12, Pages 5119
Publisher
MDPI AG
Online
2020-06-23
DOI
10.3390/su12125119
References
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