“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”

IntelliBot: A Dialogue-based chatbot for the insurance industry

(2020) Mohammad Nuruzzaman et al.   KNOWLEDGE-BASED SYSTEMS

Conversational agents in business: A systematic literature review and future research directions

(2020) Rodrigo Bavaresco et al.   Computer Science Review

Anthropomorphic Information Systems

(2019) Nicolas Pfeuffer et al.   Business & Information Systems Engineering

The next phase in the digital revolution

(2018) John Zysman et al.   COMMUNICATIONS OF THE ACM

In the shades of the uncanny valley: An experimental study of human–chatbot interaction

(2018) Leon Ciechanowski et al.   Future Generation Computer Systems-The International Journal of eScience

Cheery companions or serious assistants? Role and demeanor congruity as predictors of robot attraction and use intentions among senior citizens

(2017) S. Shyam Sundar et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity

(2017) SeoYoung Lee et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

AI Anxiety

(2017) Deborah G. Johnson et al.   Journal of the Association for Information Science and Technology

Luddite and proud: the spirit of the 19th-century textile worker lives on, if vainly

(2011) Alison George   NEW SCIENTIST

Parasocial Interaction with an Avatar in Second Life: A Typology of the Self and an Empirical Test of the Mediating Role of Social Presence

(2010) Seung-A Annie Jin   PRESENCE-TELEOPERATORS AND VIRTUAL ENVIRONMENTS