Animated conversational agents and e-consumer productivity: The roles of agents and individual characteristics

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Title
Animated conversational agents and e-consumer productivity: The roles of agents and individual characteristics
Authors
Keywords
Animated conversational agents (ACA), Consumer productivity, Individual characteristics, Consumer profile, Eye-tracking
Journal
INFORMATION & MANAGEMENT
Volume 54, Issue 5, Pages 545-559
Publisher
Elsevier BV
Online
2016-12-01
DOI
10.1016/j.im.2016.11.008

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