Don't be so emotional! How tone of voice and service type affect the relationship between message valence and consumer responses to WOM in social media

Determinants of negative word-of-mouth communication using social networking sites

(2016) M.S. Balaji et al.   INFORMATION & MANAGEMENT

Is a most helpful eWOM review really helpful? The impact of conflicting aggregate valence and consumer’s goals on product attitude

(2016) Inés López-López et al.   Internet Research

Antecedents of attitudes toward eWOM communication: differences across channels

(2016) Yaniv Gvili et al.   Internet Research

Beyond the Credibility of Electronic Word of Mouth: Exploring eWOM Adoption on Social Networking Sites from Affective and Curiosity Perspectives

(2014) Yu-Hui Fang   INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

Examining the antecedents of persuasive eWOM messages in social media

(2014) Shasha Teng et al.   ONLINE INFORMATION REVIEW

Whose and what chatter matters? The effect of tweets on movie sales

(2013) Huaxia Rui et al.   DECISION SUPPORT SYSTEMS

How online social ties and product-related risks influence purchase intentions: A Facebook experiment

(2013) Jyun-Cheng Wang et al.   Electronic Commerce Research and Applications

The impact of electronic word-of-mouth communication: A literature analysis and integrative model

(2012) Christy M.K. Cheung et al.   DECISION SUPPORT SYSTEMS

Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations

(2009) Man Yee Cheung et al.   INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

eWOM overload and its effect on consumer behavioral intention depending on consumer involvement

(2008) Do-Hyung Park et al.   Electronic Commerce Research and Applications