What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement

‘I will never ever go back’: patients’ written narratives of health care communication

(2018) Charlotte Denniston et al.   MEDICAL EDUCATION

A Rigorous Approach to Large-Scale Elicitation and Analysis of Patient Narratives

(2018) Mark Schlesinger et al.   MEDICAL CARE RESEARCH AND REVIEW

Exploring the impact and use of patients’ feedback about their care experiences in general practice settings—a realist synthesis

(2017) Deborah J Baldie et al.   FAMILY PRACTICE

Website Characteristics and Physician Reviews on Commercial Physician-Rating Websites

(2017) Tara Lagu et al.   JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION

Physician and Patient Views on Public Physician Rating Websites: A Cross-Sectional Study

(2017) Alison M. Holliday et al.   JOURNAL OF GENERAL INTERNAL MEDICINE

Transparency and Trust — Online Patient Reviews of Physicians

(2017) Vivian Lee   NEW ENGLAND JOURNAL OF MEDICINE

From “Personalized” to “Precision” Medicine: The Ethical and Social Implications of Rhetorical Reform in Genomic Medicine

(2016) Eric Juengst et al.   HASTINGS CENTER REPORT

Understanding The Role Played By Medicare’s Patient Experience Points System In Hospital Reimbursement

(2016) Marc N. Elliott et al.   HEALTH AFFAIRS

The Importance Of Integrating Narrative Into Health Care Decision Making

(2016) Daniel Dohan et al.   HEALTH AFFAIRS

Yelp Reviews Of Hospital Care Can Supplement And Inform Traditional Surveys Of The Patient Experience Of Care

(2016) Benjamin L. Ranard et al.   HEALTH AFFAIRS

Consumers’ Interest In Provider Ratings Grows, And Improved Report Cards And Other Steps Could Accelerate Their Use

(2016) Steven D. Findlay   HEALTH AFFAIRS

Clarifying the Predictive Value of Family-Centered Care and Shared Decision Making for Pediatric Healthcare Outcomes Using the Medical Expenditure Panel Survey

(2016) Olivia J. Lindly et al.   HEALTH SERVICES RESEARCH

Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives

(2016) Rachel Grob et al.   HEALTH SERVICES RESEARCH

Learning by Listening—Improving Health Care in the Era of Yelp

(2016) Raina M. Merchant et al.   JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION

How Patient Comments Affect Consumers’ Use of Physician Performance Measures

(2016) David E. Kanouse et al.   MEDICAL CARE

Prevalence of clinically significant decisional conflict: an analysis of five studies on decision-making in primary care

(2016) Philippe Thompson-Leduc et al.   BMJ Open

Accelerating Improvement and Narrowing Gaps: Trends in Patients' Experiences with Hospital Care Reflected in HCAHPS Public Reporting

(2015) Marc N. Elliott et al.   HEALTH SERVICES RESEARCH

Using Patient-Reported Information to Improve Clinical Practice

(2015) Mark Schlesinger et al.   HEALTH SERVICES RESEARCH

Hospital Evaluations by Social Media: A Comparative Analysis of Facebook Ratings among Performance Outliers

(2015) McKinley Glover et al.   JOURNAL OF GENERAL INTERNAL MEDICINE

Taking Patients’ Narratives about Clinicians from Anecdote to Science

(2015) Mark Schlesinger et al.   NEW ENGLAND JOURNAL OF MEDICINE

From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals

(2015) Naomi S Bardach et al.   BMJ Quality & Safety

Insights into the experiences of patients with cancer in London: framework analysis of free-text data from the National Cancer Patient Experience Survey 2012/2013 from the two London Integrated Cancer Systems

(2015) Theresa Wiseman et al.   BMJ Open

Organizational Characteristics and Patient Experiences With Hospital Care

(2014) Matthew Manary et al.   AMERICAN JOURNAL OF MEDICAL QUALITY

Communicating about opioids for chronic pain: A qualitative study of patient attributions and the influence of the patient-physician relationship

(2013) M.S. Matthias et al.   EUROPEAN JOURNAL OF PAIN

Motivators and Barriers to Using Patient Experience Reports for Performance Improvement

(2013) Kimberley H. Geissler et al.   MEDICAL CARE RESEARCH AND REVIEW

Feasibility of Real-Time Satisfaction Surveys Through Automated Analysis of Patientsʼ Unstructured Comments and Sentiments

(2013) Farrokh Alemi et al.   Quality Management in Health Care

Using patients’ experiences to identify priorities for quality improvement in breast cancer care: patient narratives, surveys or both?

(2012) Vicki Tsianakas et al.   BMC HEALTH SERVICES RESEARCH

The value of open-ended questions in surveys on patient experience: number of comments and perceived usefulness from a hospital perspective

(2012) E. Riiskjaer et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

What Patients Say About Their Doctors Online: A Qualitative Content Analysis

(2012) Andrea López et al.   JOURNAL OF GENERAL INTERNAL MEDICINE

The Heart of Patient-Centered Care

(2012) Rachel Grob   JOURNAL OF HEALTH POLITICS POLICY AND LAW

Implementing patient-centred cancer care: using experience-based co-design to improve patient experience in breast and lung cancer services

(2012) Vicki Tsianakas et al.   SUPPORTIVE CARE IN CANCER

Seek and Ye Shall Find

(2011) Brian Sick et al.   AMERICAN JOURNAL OF MEDICAL QUALITY

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

(2011) Bassam Kadry et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Effects of Routine Feedback to Clinicians on Mental Health Outcomes of Youths: Results of a Randomized Trial

(2011) Leonard Bickman et al.   PSYCHIATRIC SERVICES

Physician Groups’ Use of Data from Patient Experience Surveys

(2010) Mark W. Friedberg et al.   JOURNAL OF GENERAL INTERNAL MEDICINE

Fostering implementation of health services research findings into practice: a consolidated framework for advancing implementation science

(2009) Laura J Damschroder et al.   Implementation Science

Components of Care Vary in Importance for Overall Patient-Reported Experience by Type of Hospitalization

(2009) Marc N. Elliott et al.   MEDICAL CARE

In Chronic Condition: Experiences Of Patients With Complex Health Care Needs, In Eight Countries, 2008

(2008) Cathy Schoen et al.   HEALTH AFFAIRS