The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

Published 2010 View Full Article

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Title
The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
Authors
Keywords
-
Journal
PRODUCTION AND OPERATIONS MANAGEMENT
Volume 16, Issue 6, Pages 665-688
Publisher
Wiley
Online
2010-07-27
DOI
10.1111/j.1937-5956.2007.tb00288.x
References
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