AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS

Published 2010 View Full Article

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Title
AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS
Authors
Keywords
-
Journal
PRODUCTION AND OPERATIONS MANAGEMENT
Volume 12, Issue 1, Pages 46-61
Publisher
Wiley
Online
2010-08-12
DOI
10.1111/j.1937-5956.2003.tb00197.x
References
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