Value-Based Routing and Preference-Based Routing in Customer Contact Centers

Published 2010 View Full Article

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Title
Value-Based Routing and Preference-Based Routing in Customer Contact Centers
Authors
Keywords
-
Journal
PRODUCTION AND OPERATIONS MANAGEMENT
Volume 16, Issue 3, Pages 277-291
Publisher
Wiley
Online
2010-08-11
DOI
10.1111/j.1937-5956.2007.tb00259.x

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