The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

标题
The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
作者
关键词
-
出版物
PRODUCTION AND OPERATIONS MANAGEMENT
Volume 16, Issue 6, Pages 665-688
出版商
Wiley
发表日期
2010-07-27
DOI
10.1111/j.1937-5956.2007.tb00288.x

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