Losing the meaning of being a socially responsible service worker: Moderating effects of customer and coworker incivility

When and how sales manager feedback contributes to sales performance: the role of emotional labor and cross-selling

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Employing the houseless as corporate social responsibility

(2023) Nicholas A. Smith et al.   International Journal of Contemporary Hospitality Management

The customer is often wrong: Investigating the influence of customer failures and apologies on frontline service employee well‐being

(2023) Nichola Robertson et al.   PSYCHOLOGY & MARKETING

When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation

(2022) Suk Ha Grace Chan et al.   International Journal of Hospitality Management

To avoidance or approach: Unraveling hospitality employees’ job crafting behavior response to daily customer mistreatment

(2022) Wenzhu Lu et al.   Journal of Hospitality and Tourism Management

Corporate social responsibility in the luxury sector: The role of moral foundations

(2021) Haiming Hang et al.   PSYCHOLOGY & MARKETING

Having control or lacking control? Roles of job crafting and service scripts in coping with customer incivility.

(2021) Yuhyung Shin et al.   Journal of Occupational Health Psychology

Corporate social responsibility perceptions and sustainable safety behaviors among frontline employees: The mediating roles of organization‐based self‐esteem and work engagement

(2021) Won‐Moo Hur et al.   Corporate Social Responsibility and Environmental Management

A meta-analysis of customer uncivil behaviors in hospitality research

(2021) Yu Wang et al.   Journal of Hospitality Marketing & Management

Sources of Method Bias in Social Science Research and Recommendations on How to Control It

(2011) Philip M. Podsakoff et al.   Annual Review of Psychology