When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation

The role of knowledge sharing in hotel newcomer socialization: a formal intervention program

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The intersection of parental support and abusive supervision: A multi-wave design

(2022) Shi Xu et al.   Journal of Hospitality and Tourism Management

Hotel brand equity and online reviews on social commerce intention: A cross-level identification process

(2022) GuoQiong Ivanka Huang et al.   International Journal of Hospitality Management

A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?

(2021) Hyunah Chung et al.   International Journal of Environmental Research and Public Health

Service training intervention and time-variant personal growth

(2021) Junbang Lan et al.   International Journal of Hospitality Management

Frontline employee anger in response to customer incivility: Antecedents and consequences

(2021) Shanshi Li et al.   International Journal of Hospitality Management

Triple grief cycle of cancelled events: the emotional crisis aftermath

(2021) IpKin Anthony Wong et al.   International Journal of Contemporary Hospitality Management

Restoring hope and optimism through staycation programs: an application of psychological capital theory

(2021) IpKin Anthony Wong et al.   Journal of Sustainable Tourism

Understanding Tourist Citizenship Behavioral Intentions: The Role of Social Interactions and Brand Perceptions

(2021) IpKin Anthony Wong et al.   Journal of China Tourism Research

Understanding and managing the threat of common method bias: Detection, prevention and control

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Exploring jaystaycationer behaviors: cause, typology, and hotel workers’ responses

(2021) Wai Ching Wilson Au et al.   Asia Pacific Journal of Tourism Research

Evolution of hoteliers’ organizational crisis communication in the time of mega disruption

(2020) IpKin Anthony Wong et al.   TOURISM MANAGEMENT