Having control or lacking control? Roles of job crafting and service scripts in coping with customer incivility.

Published 2021 View Full Article

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Title
Having control or lacking control? Roles of job crafting and service scripts in coping with customer incivility.
Authors
Keywords
-
Journal
Journal of Occupational Health Psychology
Volume -, Issue -, Pages -
Publisher
American Psychological Association (APA)
Online
2021-07-29
DOI
10.1037/ocp0000288

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