Understanding the user satisfaction and loyalty of customer service chatbots
Published 2022 View Full Article
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Title
Understanding the user satisfaction and loyalty of customer service chatbots
Authors
Keywords
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Journal
Journal of Retailing and Consumer Services
Volume 71, Issue -, Pages 103211
Publisher
Elsevier BV
Online
2022-11-25
DOI
10.1016/j.jretconser.2022.103211
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