标题
Understanding the user satisfaction and loyalty of customer service chatbots
作者
关键词
-
出版物
Journal of Retailing and Consumer Services
Volume 71, Issue -, Pages 103211
出版商
Elsevier BV
发表日期
2022-11-25
DOI
10.1016/j.jretconser.2022.103211
参考文献
相关参考文献
注意：仅列出部分参考文献，下载原文获取全部文献信息。- The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
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- What drives purchase intention for paid mobile apps? – An expectation confirmation model with perceived value
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- Perceived fit and satisfaction on web learning performance: IS continuance intention and task-technology fit perspectives
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