What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Published 2021 View Full Article

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Title
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Authors
Keywords
Artificial intelligence, Consumer behaviour, AI device, Anthropomorphism, Human-AI interaction, Computers as social actors, Human-computer interaction, Robots
Journal
COMPUTERS IN HUMAN BEHAVIOR
Volume 122, Issue -, Pages 106855
Publisher
Elsevier BV
Online
2021-05-07
DOI
10.1016/j.chb.2021.106855
References
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