The influence of chatbot humour on consumer evaluations of services

Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype

(2021) Rajat Kumar Behera et al.   INFORMATION SYSTEMS FRONTIERS

EXPRESS: Blame the Bot: Anthropomorphism and Anger in Customer-Chatbot Interactions

(2021) Cammy Crolic et al.   JOURNAL OF MARKETING

Estimating the Impact of “Humanizing” Customer Service Chatbots

(2021) Scott Schanke et al.   INFORMATION SYSTEMS RESEARCH

How to craft humorous advertisements across diverse cultures? Multi‐country insights from Brazilian, Chinese and American consumers

(2021) Ying Zhu et al.   International Journal of Consumer Studies

Artificial intelligence acceptance in services: connecting with Generation Z

(2021) Vanja Vitezić et al.   SERVICE INDUSTRIES JOURNAL

The Design and Implementation of XiaoIce, an Empathetic Social Chatbot

(2020) Li Zhou et al.   COMPUTATIONAL LINGUISTICS

Designing Anthropomorphic Enterprise Conversational Agents

(2020) Stephan Diederich et al.   Business & Information Systems Engineering

IntelliBot: A Dialogue-based chatbot for the insurance industry

(2020) Mohammad Nuruzzaman et al.   KNOWLEDGE-BASED SYSTEMS

How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?

(2020) Taehyee Um et al.   Sustainability

A Taxonomy of Social Cues for Conversational Agents

(2019) Jasper Feine et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

The Effect of Social Presence and Chatbot Errors on Trust

(2019) Diana-Cezara Toader et al.   Sustainability

From Eliza to XiaoIce: challenges and opportunities with social chatbots

(2018) Heung-yeung Shum et al.   Frontiers of Information Technology & Electronic Engineering

Animated conversational agents and e-consumer productivity: The roles of agents and individual characteristics

(2017) Mohammed Slim Ben Mimoun et al.   INFORMATION & MANAGEMENT

Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots

(2008) Christoph Bartneck et al.   International Journal of Social Robotics