Estimating the Impact of “Humanizing” Customer Service Chatbots

Published 2021 View Full Article

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Title
Estimating the Impact of “Humanizing” Customer Service Chatbots
Authors
Keywords
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Journal
INFORMATION SYSTEMS RESEARCH
Volume -, Issue -, Pages -
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2021-05-24
DOI
10.1287/isre.2021.1015
References
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