The value of process friction: The role of justification in reducing medical costs

Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time

(2018) Masha Shunko et al.   MANAGEMENT SCIENCE

The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care

(2018) Hessam Bavafa et al.   MANAGEMENT SCIENCE

Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department

(2017) Robert J. Batt et al.   MANAGEMENT SCIENCE

Past the Point of Speeding Up: The Negative Effects of Workload Saturation on Efficiency and Patient Severity

(2017) Jillian A. Berry Jaeker et al.   MANAGEMENT SCIENCE

Quality and Efficiency of the Clinical Decision-Making Process: Information Overload and Emphasis Framing

(2017) Lauren F. Laker et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Provider practice style and patient health outcomes: The case of heart attacks

(2016) Janet Currie et al.   JOURNAL OF HEALTH ECONOMICS

Collaboration between service professionals during the delivery of health care: Evidence from a multiple-case study in U.S. hospitals

(2016) Claire Senot et al.   JOURNAL OF OPERATIONS MANAGEMENT

Examining pathways to safety and financial performance in hospitals: A study of lean in professional service operations

(2016) David D. Dobrzykowski et al.   JOURNAL OF OPERATIONS MANAGEMENT

The Impact of Workaround Difficulty on Frontline Employees’ Response to Operational Failures: A Laboratory Experiment on Medication Administration

(2016) Anita L. Tucker   MANAGEMENT SCIENCE

Influence of educational, audit and feedback, system based, and incentive and penalty interventions to reduce laboratory test utilization: a systematic review

(2015) Daniel M. Kobewka et al.   CLINICAL CHEMISTRY AND LABORATORY MEDICINE

Stress on the Ward: Evidence of Safety Tipping Points in Hospitals

(2015) Ludwig Kuntz et al.   MANAGEMENT SCIENCE

Cleaning House: The Impact of Information Technology Monitoring on Employee Theft and Productivity

(2015) Lamar Pierce et al.   MANAGEMENT SCIENCE

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

(2015) Hummy Song et al.   MANAGEMENT SCIENCE

Measuring Low-Value Care in Medicare

(2014) Aaron L. Schwartz et al.   JAMA Internal Medicine

Variation in Resource Utilization Across a National Sample of Pediatric Emergency Departments

(2013) Anupam B. Kharbanda et al.   JOURNAL OF PEDIATRICS

Sustained reductions in emergency department laboratory test orders: impact of a simple intervention

(2013) Kevin H Chu et al.   POSTGRADUATE MEDICAL JOURNAL

Judgmental Forecasting: Cognitive Reflection and Decision Speed

(2013) Brent Moritz et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Eliminating Waste in US Health Care

(2012) Andrew D. Hackbarth   JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION

Individual differences in the newsvendor problem: Behavior and cognitive reflection

(2012) Brent B. Moritz et al.   JOURNAL OF OPERATIONS MANAGEMENT

Optimizing Intensive Care Unit Discharge Decisions with Patient Readmissions

(2012) Carri W. Chan et al.   OPERATIONS RESEARCH

Doctors’ orders––If they’re electronic, do they improve patient satisfaction? A complements/substitutes perspective

(2011) Carrie C. Queenan et al.   JOURNAL OF OPERATIONS MANAGEMENT

An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit

(2011) Diwas Singh KC et al.   M&SOM-Manufacturing & Service Operations Management

Provider Variation in Fast Track Treatment Time

(2011) Melissa L. McCarthy et al.   MEDICAL CARE

Parametric Versus Nonparametric Statistical Tests: The Length of Stay Example

(2010) Munirih Qualls et al.   ACADEMIC EMERGENCY MEDICINE

Abdominal pain in the ED: a 35 year retrospective

(2010) Ramin S. Hastings et al.   AMERICAN JOURNAL OF EMERGENCY MEDICINE

Design and Analysis of Diagnostic Service Centers

(2010) Xiaofang Wang et al.   MANAGEMENT SCIENCE

Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services

(2010) Krishnan S. Anand et al.   MANAGEMENT SCIENCE

Financial Impact of Emergency Department Ultrasound

(2009) Olanrewaju A. Soremekun et al.   ACADEMIC EMERGENCY MEDICINE

Clinical Policy: Critical Issues in the Evaluation and Management of Emergency Department Patients With Suspected Appendicitis

(2009) John M. Howell et al.   ANNALS OF EMERGENCY MEDICINE

OM Practice—Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law

(2009) Sameer Hasija et al.   M&SOM-Manufacturing & Service Operations Management

Trends in the Rates of Radiography Use and Important Diagnoses in Emergency Department Patients With Abdominal Pain

(2009) Jesse M. Pines   MEDICAL CARE

Queuing for Expert Services

(2008) Laurens G. Debo et al.   MANAGEMENT SCIENCE