The Impact of Workaround Difficulty on Frontline Employees’ Response to Operational Failures: A Laboratory Experiment on Medication Administration

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Title
The Impact of Workaround Difficulty on Frontline Employees’ Response to Operational Failures: A Laboratory Experiment on Medication Administration
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 62, Issue 4, Pages 1124-1144
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2015-09-02
DOI
10.1287/mnsc.2015.2170

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