Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time

Published 2018 View Full Article

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Title
Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 64, Issue 1, Pages 453-473
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2017-02-11
DOI
10.1287/mnsc.2016.2610

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