An exploratory analysis of observed and latent variables affecting intercity train service quality in developing countries

Perceived service quality of paratransit in developing countries: A structural equation approach

(2016) Farzana Rahman et al.   TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE

Preference heterogeneity in mode choice based on a nationwide survey with a focus on urban rail

(2016) Zuduo Zheng et al.   TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE

The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model

(2016) Veysel Yilmaz et al.   Transportmetrica A-Transport Science

Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions

(2015) Rocío de Oña et al.   TRANSPORTATION RESEARCH RECORD

KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH

(2014) Rocío De Oña et al.   Transport

Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

(2014) Pin-Fenn Chou et al.   Transportmetrica A-Transport Science

Modelling user perception of bus transit quality considering user and service heterogeneity

(2013) Maria Bordagaray et al.   Transportmetrica A-Transport Science

Valuing of attributes influencing the attractiveness of suburban train service in Mumbai city: A stated preference approach

(2012) Debasis Basu et al.   TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE

Deploying effective service strategy in the operations stage of high-speed rail

(2011) Jui-Sheng Chou et al.   TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW

Service quality effects on air passenger intentions: a service chain perspective

(2011) Yu-Chiun Chiou et al.   Transportmetrica

A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea

(2008) Jui-Sheng Chou et al.   EXPERT SYSTEMS WITH APPLICATIONS

A Stated Preference Experiment for Measuring Service Quality in Public Transport

(2008) Laura Eboli et al.   TRANSPORTATION PLANNING AND TECHNOLOGY