The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model

Title
The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model
Authors
Keywords
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Journal
Transportmetrica A-Transport Science
Volume 13, Issue 1, Pages 67-90
Publisher
Informa UK Limited
Online
2016-07-18
DOI
10.1080/23249935.2016.1209255

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