Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Determining a public transport satisfaction index from user surveys

(2012) J. M. del Castillo et al.   Transportmetrica A-Transport Science

Deploying effective service strategy in the operations stage of high-speed rail

(2011) Jui-Sheng Chou et al.   TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW

Service quality effects on air passenger intentions: a service chain perspective

(2011) Yu-Chiun Chiou et al.   Transportmetrica

A study of passengers’ willingness to pay for business class seats of high-speed rail in Taiwan

(2011) Rong-Chang Jou et al.   Transportmetrica A-Transport Science

Improving the quality of demand forecasts through cross nested logit: a stated choice case study of airport, airline and access mode choice

(2011) Stephane Hess et al.   Transportmetrica A-Transport Science

Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers

(2010) William Jen et al.   TRANSPORTATION

A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea

(2008) Jui-Sheng Chou et al.   EXPERT SYSTEMS WITH APPLICATIONS