Automatically identifying customer needs in user-generated content using token classification

Automated Inference of Product Attributes and Their Importance from User-Generated Content: Can We Replace Traditional Market Research?

(2022) Tobias Roelen-Blasberg et al.   INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING

HunFlair: an easy-to-use tool for state-of-the-art biomedical named entity recognition

(2021) Leon Weber et al.   BIOINFORMATICS

EXPRESS: Attribute Embedding: Learning Hierarchical Representations of Product Attributes from Consumer Reviews

(2021) Xin (Shane) Wang et al.   JOURNAL OF MARKETING

Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy

(2021) Fuzhen Liu et al.   DECISION SUPPORT SYSTEMS

The advantages of the Matthews correlation coefficient (MCC) over F1 score and accuracy in binary classification evaluation

(2020) Davide Chicco et al.   BMC GENOMICS

Mining product innovation ideas from online reviews

(2020) Min Zhang et al.   INFORMATION PROCESSING & MANAGEMENT

A Survey on Deep Learning for Named Entity Recognition

(2020) Jing Li et al.   IEEE TRANSACTIONS ON KNOWLEDGE AND DATA ENGINEERING

Next-generation consumer innovation search: Identifying early-stage need-solution pairs on the web

(2020) Eric von Hippel et al.   RESEARCH POLICY

Toward any-language zero-shot topic classification of textual documents

(2019) Yangqiu Song et al.   ARTIFICIAL INTELLIGENCE

Assessing product competitive advantages from the perspective of customers by mining user-generated content on social media

(2019) Yao Liu et al.   DECISION SUPPORT SYSTEMS

Literature vs. Twitter: Empirical insights on customer needs in e-mobility

(2018) Niklas Kühl et al.   JOURNAL OF CLEANER PRODUCTION

User innovation evaluation: Empirical evidence from an online game community

(2018) Jifeng Ma et al.   DECISION SUPPORT SYSTEMS

The impact of social and conventional media on firm equity value: A sentiment analysis approach

(2012) Yang Yu et al.   DECISION SUPPORT SYSTEMS

On theory development in design science research: anatomy of a research project

(2008) Bill Kuechler et al.   EUROPEAN JOURNAL OF INFORMATION SYSTEMS