Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
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Title
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
Authors
Keywords
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Journal
INFORMATION PROCESSING & MANAGEMENT
Volume 60, Issue 3, Pages 103257
Publisher
Elsevier BV
Online
2022-12-27
DOI
10.1016/j.ipm.2022.103257
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