Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

Published 2021 View Full Article

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Title
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
Authors
Keywords
Artificial intelligence (AI), Emotional intelligence, Service recovery, Empathy, Continuous usage intention
Journal
COMPUTERS IN HUMAN BEHAVIOR
Volume 126, Issue -, Pages 106993
Publisher
Elsevier BV
Online
2021-08-21
DOI
10.1016/j.chb.2021.106993
References
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