Examining the psychological process of developing consumer-brand relationships through strategic use of social media brand chatbots

Cross-Cutting exposure, perceived realism, and online political engagement in the age of algorithms

(2022) Jhih-Syuan (Elaine) Lin   Asian Journal of Communication

It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self‐esteem of Generation Z female consumers

(2022) Nisreen Ameen et al.   PSYCHOLOGY & MARKETING

My Chatbot Companion - a Study of Human-Chatbot Relationships

(2021) Marita Skjuve et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”

(2021) Seounmi Youn et al.   COMPUTERS IN HUMAN BEHAVIOR

The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions

(2021) Man Lai Cheung et al.   Journal of Retailing and Consumer Services

The Influence of Consumer–Brand Relationship on the Personalized Advertising Privacy Calculus in Social Media

(2021) Jameson L. Hayes et al.   JOURNAL OF INTERACTIVE MARKETING

Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts

(2021) Yang Cheng et al.   Journal of Product and Brand Management

Bots vs. humans: how schema congruity, contingency-based interactivity, and sympathy influence consumer perceptions and patronage intentions

(2021) Chen Lou et al.   International Journal of Advertising

Future directions for chatbot research: an interdisciplinary research agenda

(2021) Asbjørn Følstad et al.   COMPUTING

How may I help you? Driving brand engagement through the warmth of an initial chatbot message

(2021) Alexander J. Kull et al.   JOURNAL OF BUSINESS RESEARCH

The Ethics of AI Ethics: An Evaluation of Guidelines

(2020) Thilo Hagendorff   MINDS AND MACHINES

Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity

(2017) SeoYoung Lee et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

Trust in Automation

(2014) Kevin Anthony Hoff et al.   HUMAN FACTORS