Anthropomorphism and OTA chatbot adoption: a mixed methods study

An Emerging Theory of Avatar Marketing

(2021) Fred Miao et al.   JOURNAL OF MARKETING

A comparison between chatbot and human service: customer perception and reuse intention

(2021) Sut Ieng Lei et al.   International Journal of Contemporary Hospitality Management

“Find a flight for me, Oscar!” Motivational customer experiences with chatbots

(2021) Jano Jiménez-Barreto et al.   International Journal of Contemporary Hospitality Management

Anthropomorphism and customers’ willingness to use artificial intelligence service agents

(2021) Yang Yang et al.   Journal of Hospitality Marketing & Management

Trust me, if you can: a study on the factors that influence consumers’ purchase intention triggered by chatbots based on brain image evidence and self-reported assessments

(2020) Chiahui Yen et al.   BEHAVIOUR & INFORMATION TECHNOLOGY

Designing Anthropomorphic Enterprise Conversational Agents

(2020) Stephan Diederich et al.   Business & Information Systems Engineering

Anthropomorphism and object attachment

(2020) Echo Wen Wan et al.   Current Opinion in Psychology

Model of Dual Anthropomorphism: The Relationship Between the Media Equation Effect and Implicit Anthropomorphism

(2018) Jakub Złotowski et al.   International Journal of Social Robotics

The influence of conversational agent embodiment and conversational relevance on socially desirable responding

(2018) Ryan M. Schuetzler et al.   DECISION SUPPORT SYSTEMS

Systematic methodological review: developing a framework for a qualitative semi-structured interview guide

(2016) Hanna Kallio et al.   JOURNAL OF ADVANCED NURSING

Making Social Robots More Attractive: The Effects of Voice Pitch, Humor and Empathy

(2013) Andreea Niculescu et al.   International Journal of Social Robotics

Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies

(2012) Merce Bernardo et al.   INFORMATION & MANAGEMENT

A dynamic interactive theory of person construal.

(2011) Jonathan B. Freeman et al.   PSYCHOLOGICAL REVIEW

A Cross-cultural Study: Effect of Robot Appearance and Task

(2010) Dingjun Li et al.   International Journal of Social Robotics

Evaluating the effects of behavioral realism in embodied agents

(2009) Victoria Groom et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems

(2009) Lingyun Qiu et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS

Does the Design of a Robot Influence Its Animacy and Perceived Intelligence?

(2009) Christoph Bartneck et al.   International Journal of Social Robotics

Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots

(2008) Christoph Bartneck et al.   International Journal of Social Robotics