Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies

Title
Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies
Authors
Keywords
-
Journal
INFORMATION & MANAGEMENT
Volume 49, Issue 7-8, Pages 342-347
Publisher
Elsevier BV
Online
2012-07-20
DOI
10.1016/j.im.2012.06.005

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