Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis

(2020) Vivian Ta et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Rediscovering the use of chatbots in education: A systematic literature review

(2020) José Quiroga Pérez et al.   COMPUTER APPLICATIONS IN ENGINEERING EDUCATION

An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study

(2019) Cecilie Bertinussen Nordheim et al.   INTERACTING WITH COMPUTERS

Conversational agents in healthcare: a systematic review

(2018) Liliana Laranjo et al.   JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION

Assessing the performance of short multi-item questionnaires in aesthetic evaluation of websites

(2018) Eleftherios Papachristos   BEHAVIOUR & INFORMATION TECHNOLOGY

Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity

(2017) SeoYoung Lee et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

The return of the chatbots

(2016) ROBERT DALE   Natural Language Engineering

Modelling user experience – An agenda for research and practice

(2010) Effie L.-C. Law et al.   INTERACTING WITH COMPUTERS