Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

标题
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
作者
关键词
Chatbots, Customer service, Interaction design, User experience, Human likeness, Social presence
出版物
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES
Volume 161, Issue -, Pages 102788
出版商
Elsevier BV
发表日期
2022-02-09
DOI
10.1016/j.ijhcs.2022.102788

向作者/读者发起求助以获取更多资源

Reprint

联系作者

Find the ideal target journal for your manuscript

Explore over 38,000 international journals covering a vast array of academic fields.

Search

Ask a Question. Answer a Question.

Quickly pose questions to the entire community. Debate answers and get clarity on the most important issues facing researchers.

Get Started