Cognitive appraisal, emotional labor and organizational citizenship behavior: Evidence from hotel industry

Published 2021 View Full Article

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Title
Cognitive appraisal, emotional labor and organizational citizenship behavior: Evidence from hotel industry
Authors
Keywords
Emotional labor, Social exchange theory, Appraisal theory, Cognitive appraisal, Perceived organizational support, Organizational citizenship behavior
Journal
Journal of Hospitality and Tourism Management
Volume 48, Issue -, Pages 582-592
Publisher
Elsevier BV
Online
2021-08-26
DOI
10.1016/j.jhtm.2021.08.016
References
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