Are frontline employees punching bags? The relationship between interpersonal workplace incivility and employee incivility toward customers

Authors

Keywords

Surface Acting, Emotional Exhaustion, Role Identity, Incivility Behavior

Journal

Volume 47, Issue -, Pages 377-388

Publisher

Elsevier BV

Online

2021-04-26

DOI

10.1016/j.jhtm.2021.04.003

References

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