What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
作者
关键词
Artificial intelligence, Consumer behaviour, AI device, Anthropomorphism, Human-AI interaction, Computers as social actors, Human-computer interaction, Robots
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