Patient complaints in healthcare systems: a systematic review and coding taxonomy

Analysis of Complaints to a Tertiary Care Pain Clinic Over a Nine-Year Period

(2016) Angela Mailis-Gagnon et al.   Pain Research & Management

Patient neglect in healthcare institutions: a systematic review and conceptual model

(2013) Tom W Reader et al.   BMC HEALTH SERVICES RESEARCH

Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia

(2013) Marie M Bismark et al.   BMJ Quality & Safety

One-year audit of complaints made against a University Hospital Surgical Department

(2012) Chris D. Mann et al.   ANZ JOURNAL OF SURGERY

Complaints as indicators of health care shortcomings: which groups of patients are affected?

(2012) S. Schnitzer et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

An exploratory study of complaints handling and nature

(2012) Sophie Yahui Hsieh   International Journal of Nursing Practice

Poor professionalism identified through investigation of unsolicited healthcare complaints

(2012) Walther N K A van Mook et al.   POSTGRADUATE MEDICAL JOURNAL

Development of an evidence-based framework of factors contributing to patient safety incidents in hospital settings: a systematic review

(2012) Rebecca Lawton et al.   BMJ Quality & Safety

Reducing Medical Errors and Adverse Events

(2011) Julius Cuong Pham et al.   Annual Review of Medicine

Medical errors and complaints in emergency department care in Sweden as reported by care providers, healthcare staff, and patients – a national review

(2011) Ann-Sofie Källberg et al.   European Journal of Emergency Medicine

When informed consent goes poorly: a descriptive study of medical negligence claims and patient complaints

(2011) Andrew J Gogos et al.   MEDICAL JOURNAL OF AUSTRALIA

Remedies sought and obtained in healthcare complaints

(2011) M. M. Bismark et al.   BMJ Quality & Safety

Medical Malpractice Claims Risk in Urology: An Empirical Analysis of Patient Complaint Data

(2010) C.J. Stimson et al.   JOURNAL OF UROLOGY

Evolution of patients' complaints in a French university hospital: is there a contribution of a law regarding patients' rights?

(2009) Camila Giugliani et al.   BMC HEALTH SERVICES RESEARCH

Towards an International Classification for Patient Safety: key concepts and terms

(2009) W. Runciman et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Towards an International Classification for Patient Safety: the conceptual framework

(2009) et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Measuring nursing care and compassion: the McDonaldised nurse?

(2009) A Bradshaw   JOURNAL OF MEDICAL ETHICS

Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement

(2009) David Moher et al.   PLOS MEDICINE

Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

(2008) Roland D Friele et al.   BMC HEALTH SERVICES RESEARCH

Content analysis of patient complaints

(2008) T. Montini et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Patients’ and relatives’ complaints about encounters and communication in health care: Evidence for quality improvement

(2008) Eva Jangland et al.   PATIENT EDUCATION AND COUNSELING

Predicting patient complaints in hospital settings

(2008) T J B Kline et al.   QUALITY & SAFETY IN HEALTH CARE

The incidence and nature of in-hospital adverse events: a systematic review

(2008) E N de Vries et al.   QUALITY & SAFETY IN HEALTH CARE