Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

Published 2008 View Full Article

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Title
Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences
Authors
Keywords
-
Journal
BMC HEALTH SERVICES RESEARCH
Volume 8, Issue 1, Pages -
Publisher
Springer Nature
Online
2008-10-01
DOI
10.1186/1472-6963-8-199

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