Patient Experience Shows Little Relationship with Hospital Quality Management Strategies

Investigating organizational quality improvement systems, patient empowerment, organizational culture, professional involvement and the quality of care in European hospitals: the 'Deepening our Understanding of Quality Improvement in Europe (DUQuE)' project

(2015) Oliver Groene et al.   BMC HEALTH SERVICES RESEARCH

Compassion Practices and HCAHPS: Does Rewarding and Supporting Workplace Compassion Influence Patient Perceptions?

(2014) Laura E. McClelland et al.   HEALTH SERVICES RESEARCH

Involvement of patients or their representatives in quality management functions in EU hospitals: implementation and impact on patient-centred care strategies

(2014) O. Groene et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Development and validation of an index to assess hospital quality management systems

(2014) C. Wagner et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Deepening our understanding of quality improvement in Europe (DUQuE): overview of a study of hospital quality management in seven countries

(2014) M. Secanell et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

The associations between organizational culture, organizational structure and quality management in European hospitals

(2014) C. Wagner et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Patient complaints in healthcare systems: a systematic review and coding taxonomy

(2014) Tom W Reader et al.   BMJ Quality & Safety

The role of hospital managers in quality and patient safety: a systematic review

(2014) A. Parand et al.   BMJ Open

Collecting data on patient experience is not enough: they must be used to improve care

(2014) A. Coulter et al.   BMJ-British Medical Journal

Clinician characteristics, communication, and patient outcome in oncology: a systematic review

(2013) A. M. M. De Vries et al.   PSYCHO-ONCOLOGY

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

(2013) Cathal Doyle et al.   BMJ Open

Patient reported outcome measures could help transform healthcare

(2013) N. Black   BMJ-British Medical Journal

Friends and family test results only moderately associated with conventional measures of hospital quality

(2013) F. Greaves et al.   BMJ-British Medical Journal

What Did the Doctor Say? Health Literacy and Recall of Medical Instructions

(2012) Danielle M. McCarthy et al.   MEDICAL CARE

The patient satisfaction chasm: the gap between hospital management and frontline clinicians

(2012) Ronen Rozenblum et al.   BMJ Quality & Safety

Patient centredness and quality improvement efforts in hospitals: rationale, measurement, implementation

(2011) O. Groene   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

What ‘Patient-Centered’ Should Mean: Confessions Of An Extremist

(2009) Donald M. Berwick   HEALTH AFFAIRS

Is patient-centredness in European hospitals related to existing quality improvement strategies? Analysis of a cross-sectional survey (MARQuIS study)

(2009) O Groene et al.   QUALITY & SAFETY IN HEALTH CARE

Impact of quality strategies on hospital outputs

(2009) R Sunol et al.   QUALITY & SAFETY IN HEALTH CARE

Health sector accreditation research: a systematic review

(2008) D. Greenfield et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE