Compassion Practices and HCAHPS: Does Rewarding and Supporting Workplace Compassion Influence Patient Perceptions?

Evaluating Survey Quality in Health Services Research: A Decision Framework for Assessing Nonresponse Bias

(2012) Jonathon R. B. Halbesleben et al.   HEALTH SERVICES RESEARCH

Nursing Care, Inpatient Satisfaction, and Value-Based Purchasing

(2012) Robert Wolosin et al.   JOURNAL OF NURSING ADMINISTRATION

Can Hospital Cultural Competency Reduce Disparities in Patient Experiences With Care?

(2012) Robert Weech-Maldonado et al.   MEDICAL CARE

Patient-Centered Care and Outcomes

(2012) Cheryl Rathert et al.   MEDICAL CARE RESEARCH AND REVIEW

An Agenda For Improving Compassionate Care: A Survey Shows About Half Of Patients Say Such Care Is Missing

(2011) Beth A. Lown et al.   HEALTH AFFAIRS

Hospital Readmission as an Accountability Measure

(2011) R. Neal Axon et al.   JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION

Cooperative behavior cascades in human social networks

(2010) J. H. Fowler et al.   PROCEEDINGS OF THE NATIONAL ACADEMY OF SCIENCES OF THE UNITED STATES OF AMERICA

Nursing: A Key To Patient Satisfaction

(2009) Ann Kutney-Lee et al.   HEALTH AFFAIRS

Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS®Hospital Survey Scores

(2009) Marc N. Elliott et al.   HEALTH SERVICES RESEARCH

Characteristics of Hospitals Demonstrating Superior Performance in Patient Experience and Clinical Process Measures of Care

(2009) William G. Lehrman et al.   MEDICAL CARE RESEARCH AND REVIEW

Relationship of Safety Climate and Safety Performance in Hospitals

(2008) Sara Singer et al.   HEALTH SERVICES RESEARCH

How Does Degree of Rurality Impact the Provision of Surgical Services at Rural Hospitals

(2008) Brit Doty et al.   JOURNAL OF RURAL HEALTH

Patients' Perception of Hospital Care in the United States

(2008) Ashish K. Jha et al.   NEW ENGLAND JOURNAL OF MEDICINE