The multiple criteria and sub‐criteria for electronic service quality evaluation

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E-service quality competition through personalization under consumer privacy concerns

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A multidimensional and hierarchical model of mobile service quality

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Virtual travel communities and customer loyalty: Customer purchase involvement and web site design

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Evaluation of the criteria and effectiveness of distance e-learning with consistent fuzzy preference relations

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Factors influencing satisfaction and loyalty in online shopping: an integrated model

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Applying the consistent fuzzy preference relations to select merger strategy for commercial banks in new financial environments

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Long term supplier selection using a combined fuzzy MCDM approach: A case study for a telecommunication company

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A fuzzy analytic network process based approach to transportation-mode selection between Turkey and Germany: A case study

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The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

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