Patient-Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety

North-South disparities in English mortality1965–2015: longitudinal population study

(2017) Iain E Buchan et al.   JOURNAL OF EPIDEMIOLOGY AND COMMUNITY HEALTH

Wisdom of patients: predicting the quality of care using aggregated patient feedback

(2017) Alex Griffiths et al.   BMJ Quality & Safety

Can patient involvement improve patient safety? A cluster randomised control trial of the Patient Reporting and Action for a Safe Environment (PRASE) intervention

(2017) Rebecca Lawton et al.   BMJ Quality & Safety

Use of Unsolicited Patient Observations to Identify Surgeons With Increased Risk for Postoperative Complications

(2017) William O. Cooper et al.   JAMA Surgery

Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints: Table 1

(2016) Reema Harrison et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

At a crossroads? Key challenges and future opportunities for patient involvement in patient safety

(2016) Jane K O'Hara et al.   BMJ Quality & Safety

The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

(2016) Alex Gillespie et al.   BMJ Quality & Safety

Medical error—the third leading cause of death in the US

(2016) Martin A Makary et al.   BMJ-British Medical Journal

Medical error—the third leading cause of death in the US

(2016) Martin A Makary et al.   BMJ-British Medical Journal

Classifying Patients’ Complaints for Regulatory Purposes

(2016) Renée Bouwman et al.   Journal of Patient Safety

Patients' perspectives on the role of their complaints in the regulatory process

(2015) Renée Bouwman et al.   HEALTH EXPECTATIONS

Unfinished nursing care, missed care, and implicitly rationed care: State of the science review

(2015) Terry L. Jones et al.   INTERNATIONAL JOURNAL OF NURSING STUDIES

How Effective Are Incident-Reporting Systems for Improving Patient Safety? A Systematic Literature Review

(2015) CHARITINI STAVROPOULOU et al.   MILBANK QUARTERLY

Taking complaints seriously: using the patient safety lens

(2015) Thomas H Gallagher et al.   BMJ Quality & Safety

Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety

(2015) Graham P. Martin et al.   SOCIAL SCIENCE & MEDICINE

Patient participation in patient safety and nursing input - a systematic review

(2014) Mojtaba Vaismoradi et al.   JOURNAL OF CLINICAL NURSING

Patient complaints in healthcare systems: a systematic review and coding taxonomy

(2014) Tom W Reader et al.   BMJ Quality & Safety

Patient neglect in healthcare institutions: a systematic review and conceptual model

(2013) Tom W Reader et al.   BMC HEALTH SERVICES RESEARCH

Project BOOST: Effectiveness of a multihospital effort to reduce rehospitalization

(2013) Luke O. Hansen et al.   Journal of Hospital Medicine

Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia

(2013) Marie M Bismark et al.   BMJ Quality & Safety

One-year audit of complaints made against a University Hospital Surgical Department

(2012) Chris D. Mann et al.   ANZ JOURNAL OF SURGERY

An exploratory study of complaints handling and nature

(2012) Sophie Yahui Hsieh   International Journal of Nursing Practice

What Counts? An Ethnographic Study of Infection Data Reported to a Patient Safety Program

(2012) MARY DIXON-WOODS et al.   MILBANK QUARTERLY

The Patient Experience and Health Outcomes

(2012) Matthew P. Manary et al.   NEW ENGLAND JOURNAL OF MEDICINE

The tip of an iceberg? A cross-sectional study of the general public's experiences of reporting healthcare complaints in Stockholm, Sweden

(2012) Maja Wessel et al.   BMJ Open

An Examination of Opportunities for the Active Patient in Improving Patient Safety

(2012) Rachel E. Davis et al.   Journal of Patient Safety

To what extent are adverse events found in patient records reported by patients and healthcare professionals via complaints, claims and incident reports?

(2011) Ingrid Christiaans-Dingelhoff et al.   BMC HEALTH SERVICES RESEARCH

Do Medical Inpatients Who Report Poor Service Quality Experience More Adverse Events and Medical Errors?

(2009) Benjamin B. Taylor et al.   MEDICAL CARE

Responsive Consumerism: Empowerment in Markets for Health Plans

(2009) BRIAN ELBEL et al.   MILBANK QUARTERLY

Safety in anaesthesia: a study of 12 606 reported incidents from the UK National Reporting and Learning System

(2008) K. Catchpole et al.   ANAESTHESIA

Relationship of Safety Climate and Safety Performance in Hospitals

(2008) Sara Singer et al.   HEALTH SERVICES RESEARCH

Patient perceptions of hospital discharge: reliability and validity of a Patient Continuity of Care Questionnaire

(2008) Heather Hadjistavropoulos et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

How Near-Misses Influence Decision Making Under Risk: A Missed Opportunity for Learning

(2008) Robin L. Dillon et al.   MANAGEMENT SCIENCE

The incidence and nature of in-hospital adverse events: a systematic review

(2008) E N de Vries et al.   QUALITY & SAFETY IN HEALTH CARE