Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion-Based Staffing Policy

Modeling Security-Check Queues

(2011) Zhe George Zhang et al.   MANAGEMENT SCIENCE

“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk

(2011) Gad Allon et al.   OPERATIONS RESEARCH

Strategic Behavior and Social Optimization in Markovian Vacation Queues

(2011) Pengfei Guo et al.   OPERATIONS RESEARCH

The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

(2010) Zeynep Aksin et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments

(2009) Rouba Ibrahim et al.   MANAGEMENT SCIENCE

Securing the Containerized Supply Chain: Analysis of Government Incentives for Private Investment

(2009) Nitin Bakshi et al.   MANAGEMENT SCIENCE

Real-Time Delay Estimation Based on Delay History

(2008) Rouba Ibrahim et al.   M&SOM-Manufacturing & Service Operations Management

Joining Longer Queues: Information Externalities in Queue Choice

(2008) Senthil Veeraraghavan et al.   M&SOM-Manufacturing & Service Operations Management

Performance Analysis of a Queue with Congestion-Based Staffing Policy

(2008) Zhe George Zhang   MANAGEMENT SCIENCE

The Impact of Delay Announcements in Many-Server Queues with Abandonment

(2008) Mor Armony et al.   OPERATIONS RESEARCH