Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study

Perceptions of Industrial Design: The “Means” and the “Ends”

(2012) Pietro Micheli et al.   JOURNAL OF PRODUCT INNOVATION MANAGEMENT

Research Opportunities Related to Consumer Response to Product Design*

(2011) Mariëlle E. H. Creusen   JOURNAL OF PRODUCT INNOVATION MANAGEMENT

A Comparison of New Service versus New Product Development: Configurations of Collaborative Intensity as Predictors of Performance

(2011) Stephanie C. Schleimer et al.   JOURNAL OF PRODUCT INNOVATION MANAGEMENT

Service innovation in manufacturing firms: Evidence from Spain

(2011) Lluís Santamaría et al.   TECHNOVATION

NSD Processes and Practices in Experiential Services*

(2010) Leonieke G. Zomerdijk et al.   JOURNAL OF PRODUCT INNOVATION MANAGEMENT

Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes

(2009) Pilar Carbonell et al.   JOURNAL OF PRODUCT INNOVATION MANAGEMENT

Product design for product/service systems

(2009) Erik Sundin et al.   Journal of Manufacturing Technology Management