The impact of employee satisfaction on quality and profitability in high-contact service industries

Published 2008 View Full Article

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Title
The impact of employee satisfaction on quality and profitability in high-contact service industries
Authors
Keywords
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Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 26, Issue 5, Pages 651-668
Publisher
Wiley
Online
2008-03-18
DOI
10.1016/j.jom.2008.01.001
References
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