The impact of employee satisfaction on quality and profitability in high-contact service industries

标题
The impact of employee satisfaction on quality and profitability in high-contact service industries
作者
关键词
-
出版物
JOURNAL OF OPERATIONS MANAGEMENT
Volume 26, Issue 5, Pages 651-668
出版商
Wiley
发表日期
2008-03-18
DOI
10.1016/j.jom.2008.01.001

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