☆ 4.6 Article

EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH-CONTACT SERVICE ENVIRONMENT

PRODUCTION AND OPERATIONS MANAGEMENT (2010)

Journal

PRODUCTION AND OPERATIONS MANAGEMENT

Volume 12, Issue 2, Pages 186-203

Publisher

Wiley

DOI: 10.1111/j.1937-5956.2003.tb00500.x

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Operations Research & Management Science

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