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People with limiting long-term conditions report poorer experiences and more problems with hospital care

(2014) Paul Hewitson et al.   BMC HEALTH SERVICES RESEARCH

The use of data from national and other large-scale user experience surveys in local quality work: a systematic review

(2014) Mona Haugum et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE

Collecting data on patient experience is not enough: they must be used to improve care

(2014) A. Coulter et al.   BMJ-British Medical Journal

Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial

(2013) Rachel Reeves et al.   BMC HEALTH SERVICES RESEARCH

Overall scores as an alternative to global ratings in patient experience surveys; a comparison of four methods

(2013) Maarten W Krol et al.   BMC HEALTH SERVICES RESEARCH

The patient satisfaction chasm: the gap between hospital management and frontline clinicians

(2012) Ronen Rozenblum et al.   BMJ Quality & Safety

The Generic Short Patient Experiences Questionnaire (GS-PEQ): identification of core items from a survey in Norway

(2011) Ingeborg Strømseng Sjetne et al.   BMC HEALTH SERVICES RESEARCH

Optimal recall periods for patient-reported outcomes: challenges and potential solutions

(2009) Donald E. Stull et al.   CURRENT MEDICAL RESEARCH AND OPINION

Readability estimates for commonly used health-related quality of life surveys

(2009) Sylvia H. Paz et al.   QUALITY OF LIFE RESEARCH