Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Person-centred analysis in physician-patient relationship

(2017) Ilario Stefani et al.   European Journal of Internal Medicine

Complaints in long-term care facilities for older persons: Why residents do not give ‘free advice’

(2017) Manja Bomhoff et al.   HEALTH POLICY

Consider Embracing the Reviews from Physician Rating Websites

(2017) Howard S. Gordon   JOURNAL OF GENERAL INTERNAL MEDICINE

Does patient coaching make a difference in patient-physician communication during specialist consultations? A systematic review

(2017) Irèn Alders et al.   PATIENT EDUCATION AND COUNSELING

Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study

(2016) Salma Patel et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews

(2016) Haijing Hao et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Patient–physician trust in China: a workshop summary

(2016) Cheris S C Chan et al.   LANCET

Understanding negative feedback from South Asian patients: an experimental vignette study

(2016) Jenni Burt et al.   BMJ Open

General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England

(2015) Salma Patel et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China

(2015) Haijing Hao   JOURNAL OF MEDICAL INTERNET RESEARCH

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

(2015) Sonja Grabner-Kräuter et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Dissatisfaction of hospital patients, their relatives, and friends: Analysis of accounts collected in a complaints center

(2015) Béatrice Schaad et al.   PATIENT EDUCATION AND COUNSELING

Measuring patient-perceived quality of care in US hospitals using Twitter

(2015) Jared B Hawkins et al.   BMJ Quality & Safety

Patient–physician mistrust and violence against physicians in Guangdong Province, China: a qualitative study

(2015) Joseph D Tucker et al.   BMJ Open

What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website

(2014) Martin Emmert et al.   HEALTH POLICY

A large-scale quantitative analysis of latent factors and sentiment in online doctor reviews

(2014) Byron C Wallace et al.   JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION

Violence against doctors: Why China? Why now? What next?

(2014) The Lancet   LANCET

Patient complaints in healthcare systems: a systematic review and coding taxonomy

(2014) Tom W Reader et al.   BMJ Quality & Safety

Managing patient complaints in China: a qualitative study in Shanghai

(2014) Y. Jiang et al.   BMJ Open

Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online

(2013) Felix Greaves et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Patients Do Not Always Complain When They Are Dissatisfied

(2013) Matylda Howard et al.   Journal of Patient Safety

A System for Using Patient Complaints as a Trigger to Improve Quality

(2013) Sophie Yahui Hsieh   Quality Management in Health Care

What Patients Say About Their Doctors Online: A Qualitative Content Analysis

(2012) Andrea López et al.   JOURNAL OF GENERAL INTERNAL MEDICINE

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

(2012) Guodong Gordon Gao et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

(2011) Bassam Kadry et al.   JOURNAL OF MEDICAL INTERNET RESEARCH

Public Reporting in Germany: the Content of Physician Rating Websites*

(2011) M. Emmert et al.   METHODS OF INFORMATION IN MEDICINE

The representation of patient experience and satisfaction in physician rating sites. A criteria-based analysis of English- and German-language sites

(2010) Swantje Reimann et al.   BMC HEALTH SERVICES RESEARCH

Content analysis of patient complaints

(2008) T. Montini et al.   INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE