Online customer service quality of online shopping: evidence from Dangdang.com

Published 2018 View Full Article

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Title
Online customer service quality of online shopping: evidence from Dangdang.com
Authors
Keywords
Online customer service, Perceived customer service quality, Real-time online customer service, SERVQUAL
Journal
Cluster Computing-The Journal of Networks Software Tools and Applications
Volume -, Issue -, Pages -
Publisher
Springer Nature
Online
2018-03-26
DOI
10.1007/s10586-018-2565-5
References
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