Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers

The Benefit of Introducing Variability in Single-Server Queues with Application to Quality-Based Service Domains

(2015) Ying Xu et al.   OPERATIONS RESEARCH

Strategic Capacity Management When Customers Have Boundedly Rational Expectations

(2015) Tingliang Huang et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Service Systems with Experience-Based Anecdotal Reasoning Customers

(2014) Tingliang Huang et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Bounded Rationality in Service Systems

(2013) Tingliang Huang et al.   M&SOM-Manufacturing & Service Operations Management

Speed–Quality Trade-Offs in a Dynamic Model

(2013) Vasiliki Kostami et al.   M&SOM-Manufacturing & Service Operations Management

Pricing and Operational Performance in Discretionary Services

(2013) Chunyang Tong et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Diagnostic Accuracy Under Congestion

(2012) Saed Alizamir et al.   MANAGEMENT SCIENCE

Service design at diagnostic service centers

(2012) Xiaofang Wang et al.   NAVAL RESEARCH LOGISTICS

Pricing schemes for congestion-prone service facilities

(2012) Chunyang Tong   OPERATIONS RESEARCH LETTERS

Promised Delivery Time and Capacity Games in Time-Based Competition

(2011) Weixin Shang et al.   MANAGEMENT SCIENCE

Design and Analysis of Diagnostic Service Centers

(2010) Xiaofang Wang et al.   MANAGEMENT SCIENCE

Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services

(2010) Krishnan S. Anand et al.   MANAGEMENT SCIENCE

Bounded Rationality in Newsvendor Models

(2008) Xuanming Su   M&SOM-Manufacturing & Service Operations Management

Queuing for Expert Services

(2008) Laurens G. Debo et al.   MANAGEMENT SCIENCE